Why isn’t Dual Validation working?

There are a few reasons Dual Validation may not be working. Follow the below steps:

1. Verify the Product is set up for Dual Validation
   1. Select the drop down menu for “Product”
   2. Select “Products”
   3. Search for the product and click on the “Edit” button under actions
   4. Verify “Require Dual Validation” is checked
2. Check to see if the internet is live on the machine.
   1. If it is proceed to step 2
   2. If not, get a live internet feed to the machine and test again
3. Verify the employees who are attempting to use the machine are both employees in the software.
   1. Select the drop down menu for “Employee”
   2. Select the “Manage Employee’s” button
   3. Search for each employee and verify their information is correct – Badge Number, ID, Department
4. Check to see that the departments that the employees are a part of are allowed to dispense the product.
   1. Select the drop down menu for “Employee”
   2. Select “Departments”
   3. Select the “Product Restrictions” for each department and verify the product that is attempted to be vended is not set to “May not Dispense”
5. If issues still persist, reach out to iQTech Portals Support team by the Issues tab on the left or e-mail/phone call