There are a few reasons Dual Validation may not be working. Follow the below steps:
- Verify the Product is set up for Dual Validation
- Select the drop down menu for “Product”
- Select “Products”
- Search for the product and click on the “Edit” button under actions
- Verify “Require Dual Validation” is checked
- Check to see if the internet is live on the machine.
- If it is proceed to step 2
- If not, get a live internet feed to the machine and test again
- Verify the employees who are attempting to use the machine are both employees in the software.
- Select the drop down menu for “Employee”
- Select the “Manage Employee’s” button
- Search for each employee and verify their information is correct – Badge Number, ID, Department
- Check to see that the departments that the employees are a part of are allowed to dispense the product.
- Select the drop down menu for “Employee”
- Select “Departments”
- Select the “Product Restrictions” for each department and verify the product that is attempted to be vended is not set to “May not Dispense”
- If issues still persist, reach out to iQTech Portals Support team by the Issues tab on the left or e-mail/phone call